Refund and Cancellation Policy
To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, David & Company reserves the right to cancel all past, pending and future orders without any liability. David & Company also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on website and stock unavailability. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your Card Account.
The customer may be considered fraudulent if any of the following scenarios are met:
1) Customer doesn't reply to the payment verification mail sent by David & Company
2) Customer fails to produce adequate documents during the payment details verification
3) Misuse of another customer's phone/email
4) Customer uses invalid email and phone no.
5) Customer returns the wrong product
6) Customer refuses to pay for an order
7) Customer is involved in the snatch and run for any order
Cancellation of Bulk Orders
David & Company may cancel any orders that classify as 'Bulk Order' under certain criteria depending on availability at any stage of the product delivery. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, and any additional criteria as defined by David & Company:
1) Invalid address given in order details
2) Any malpractice used to place the order
Process for Pilferage Claim
If a customer raises a complaint for partial item/partial order through Customer Care
1) The customer is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained
2) An Email will be sent seeking/providing following information:
A. Short description of the case (A few questions will be asked to help us understand the scenario)
B. The snapshots when you receive it of the packet and other box(If any)(Try to cover the picture of the sides which look tampered/damaged as per the customer)
C. The refund for prepaid orders will be done after investigation which usually requires 3-4 business day. The process will include investigation with the concerned departments
1. The customer may not be liable for a refund if he/she falls in any of the scenarios stated below:
A. Customer fails to provide adequate information about the case
B. Customer fails to provide tampered snapshots of the packet and box (if any)
C. If an opened delivery was received, pilferage claims must be made the same day
D. Customer must not dispose the packaging for 3-4 days post delivery. We might need to pick-up your packaging for investigation at our end.
The customer may be considered fraudulent if any of the following scenarios are met:
1) Customer doesn't reply to the payment verification mail sent by David & Company
2) Customer fails to produce adequate documents during the payment details verification
3) Misuse of another customer's phone/email
4) Customer uses invalid email and phone no.
5) Customer returns the wrong product
6) Customer refuses to pay for an order
7) Customer is involved in the snatch and run for any order
Cancellation of Bulk Orders
David & Company may cancel any orders that classify as 'Bulk Order' under certain criteria depending on availability at any stage of the product delivery. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, and any additional criteria as defined by David & Company:
1) Invalid address given in order details
2) Any malpractice used to place the order
Process for Pilferage Claim
If a customer raises a complaint for partial item/partial order through Customer Care
1) The customer is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained
2) An Email will be sent seeking/providing following information:
A. Short description of the case (A few questions will be asked to help us understand the scenario)
B. The snapshots when you receive it of the packet and other box(If any)(Try to cover the picture of the sides which look tampered/damaged as per the customer)
C. The refund for prepaid orders will be done after investigation which usually requires 3-4 business day. The process will include investigation with the concerned departments
1. The customer may not be liable for a refund if he/she falls in any of the scenarios stated below:
A. Customer fails to provide adequate information about the case
B. Customer fails to provide tampered snapshots of the packet and box (if any)
C. If an opened delivery was received, pilferage claims must be made the same day
D. Customer must not dispose the packaging for 3-4 days post delivery. We might need to pick-up your packaging for investigation at our end.